Shipping policy

Last updated: August 2026

Thank you for shopping with SONDER.

Below you'll find everything you need to know about our shipping process.

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Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been processed, you will receive a confirmation email with your tracking information.

Please note that orders are not processed on weekends or public holidays.

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Estimated Delivery Times

Estimated delivery times vary depending on your location.

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email.

If you have not received your tracking information within a few days of placing your order, please contact us.

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Delays

While we work hard to ensure every order arrives on time, occasional shipping delays may occur.

We appreciate your patience and understanding if your delivery takes longer than expected.

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Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

SONDER is not responsible for orders shipped to incorrect addresses provided by the customer.

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Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the estimated delivery date.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

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Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.